Shipping & Returns

Processing and Shipping Policy

All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 1-2 business days. Please give our office a call if you have any questions.

Orders will be processed within 2 - 5 business days after your full payment has been received.

Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 14 business days. Shipping time and cost vary de-pending on location, and product ordered.

Please note we do not offer Saturday delivery.

If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.

Free shipping offer valid on standard ground shipping only to orders shipping within the contiguous United States.

Hawaii, Alaska, Canada, Puerto Rico, and Other International Locations please contact us at 1-888-828-7685 for a shipping quote.
Sorry no COD or Escrow on Furniture Orders.

Rush Shipping Policy

We offer priority handling and delivery on most items upon request. For most expedited orders to ship out the same day, order must be placed before 12pm PST, but please call us to place your order to ensure it will ship out on time.

Rush shipping fees, expedited shipping costs, and custom charges are not refundable.

Please note we do not offer Saturday delivery.

Cancellation Policy

Cancellations of orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase.

No Cancellations are accepted after order has been shipped.

Return Policy

  • You may return most new, unopened items within (30) calendar days of delivery for a refund. All returnable items must be received within 30 days of original delivery date.

  • Returns are subject to a 25% restocking fee, and return shipping is the responsibility of the customer.

Due to COVID-19 restrictions, we are not accepting returns for any products that fall in the Infection Control category for any reason. All sales are considered final. Effective immediately, any prior return policies or agreements are suspended indefinitely.

We will continue to keep our customer base apprised of any developments that affect our Infection Control line of products. We appreciate your patience and cooperation during this time.


  • INK


**In the unlikely event that your product is defective upon arrival, please contact Customer Service for assistance.


    All orders in the state of California, Arizona, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Utah and Washington are subject to sales tax.Resellers must provide valid reseller’s license in order to be considered Tax Exempt.

    Customer Service

    Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call (877) 266-7685 or contact for Customer Service.

    Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.


    Monday - Friday: 8AM PST - 5PM PST
    Saturday - Sunday: CLOSED



    Phone: (877) 266-7685